Twitter takes new steps to curb abuse, hate speech

Twitter has broadened its campaign against hate speech and abuse.

The company said Tuesday that it has begun identifying people who have been banned for abusive behavior and it will stop them from creating new accounts. In July, the company , an editor of the right-wing site News, for “participating in or inciting targeted abuse of individuals.” In November, it suspended a number of other or white nationalist activists, citing policies that forbid violent threats, hate speech or .

But the company had been under fire for failing, for nearly a decade since its founding, to address on the site. Balancing its reputation as a free speech haven has at times come into conflict with efforts to protect users. In an in 2015, Twitter CEO Dick Costolo told employees, “We suck at dealing with abuse and trolls on the platform and we’ve sucked at it for years.” 

The company has taken a number of steps since then to improve the way it responds to the problem, for example  against threats and abuse last year and suspected of links to terror.

In additional steps announced Tuesday, Twitter also said that it is creating a “safe search” feature that removes tweets with potentially sensitive content and tweets from blocked and muted accounts from search results. The tweets will still exist on Twitter if people look for them, but won’t appear in general search results.

Twitter is also singling out and collapsing potentially abusive and “low-quality” replies so only the most relevant conversations surface. These replies will also be accessible to those who seek them out, but Twitter is making them less visible. 

Twitter says the changes will be implemented in the coming weeks.

On its , the company shared this illustration of how the new filtering feature will work: